Independent Peer Review Result
The Legal Services Commission is increasingly commissioning independent peer review assessments of their contracted suppliers. Cole & Yousaf was selected for a review in November. The review was conducted by experienced and highly regarded immigration practitioners trained by the Institute of Advanced Legal Studies.
As a result of the review, Cole & Yousaf received a rating of "Competence Plus", which is the second highest categorisation, and only achieved by around a third of all LSC suppliers.
To achieve Competence Plus the standard of work must include:
-
Clients’ instructions are appropriately recorded.
-
Advice and work is tailored to individual client’s circumstances.
-
Clients are advised correctly and in full.
-
Issues are progressed comprehensively, appropriately and efficiently.
-
Tactics and strategies are employed to achieve the best outcomes for clients.
-
The supplier adds value to cases and takes a proactive approach.
The findings of the Peer Reviewer included:-
